Trained Admin Support. No Hiring. No Overhead.
CureMed's HIPAA-trained virtual assistants handle scheduling, patient calls, insurance verification, and documentation so your in-house team can keep up without burning out.
Administrative Overload Is Costing You More Than You Think
Staff shortages, missed calls, and repetitive tasks are draining your team's time and your practice's revenue.
- 40%
of patient calls are missed or delayed because front desk staff are stretched too thin across competing tasks.
- 25+ hours
per week are spent by in-house staff on repetitive admin work like scheduling, verification, and data entry that does not require clinical expertise.
- 60%
of practices report experiencing workflow disruptions and revenue delays directly tied to staffing shortages.
When admin tasks are handled by a trained, supervised VA, your in-house team gets the bandwidth to keep up with patient volume instead of falling behind.
How Our Virtual Medical Assistance Works
A structured handoff from your team to ours, so admin work gets done without disrupting your daily operations.
- 01
Practice Discovery
We map your current workflows, pain points, and tools so your virtual assistant fits your practice from day one.
- 02
Dedicated VA Matching
You are matched with a trained virtual assistant whose experience aligns with your specialty, systems, and communication style.
- 03
Secure Integration
Your VA integrates securely with your EHR, phone system, and scheduling tools under full HIPAA safeguards.
- 04
Ongoing Task Execution
Your VA handles scheduling, calls, documentation, follow-ups, and other admin tasks on a recurring daily cadence.
- 05
Quality Oversight & Reporting
A dedicated supervisor audits VA performance, provides weekly reporting, and ensures quality stays consistent.
Ready to start? Most practices are fully onboarded within 2 to 4 weeks.
What's Included in CureMed Virtual Medical Assistance
Admin relief across scheduling, documentation, and patient communication, all under HIPAA-compliant supervision.
Appointment Scheduling
Full calendar management with confirmations, reminders, and smart rescheduling to reduce no-shows.
Inbound & Outbound Calls
VAs handle patient calls, voicemails, and follow-ups so your front desk never drops a conversation.
Insurance Verification
Benefits checks, eligibility, and prior authorizations handled before each visit to protect your revenue.
EHR Documentation Support
Charting support, template setup, and clinical documentation assistance inside your existing EHR.
Referral Coordination
End-to-end referral management including sending, tracking, and following up on specialist coordination.
Billing Follow-Up Support
VAs support claim status checks, patient balance questions, and routine A/R follow-up tasks.
Patient Intake & Forms
New patient registration, consent collection, and digital intake form management handled end to end.
Dedicated Supervision
A supervisor audits VA work, tracks quality metrics, and provides a single point of accountability for your practice.
Why Choose CureMed for Virtual Medical Assistance
HIPAA-trained, specialty-matched, and supervised. Not a freelancer marketplace. A managed service with accountability built in.
Revenue-Protecting Front Desk Coverage
Your VA handles insurance verification, benefits checks, and prior authorizations from the start so claims are accurate and revenue is protected from the first visit.
Staffing Relief Without the Hiring Process
Skip the job postings, interviews, and onboarding. CureMed matches you with a trained, supervised VA who is ready to work within your systems from day one.
Seamless Workflow Integration
Your VA works inside your EHR, scheduling tools, and phone system. No new platforms to learn. No process changes for your existing team.
HIPAA Compliance with Active Oversight
Every VA completes HIPAA training before assignment and operates under continuous supervision with weekly performance reviews and quality audits.
Six roles a virtual assistant can fill
Trained for medical practice workflows and assigned to your practice full time. Not shared with other clients unless you want them shared.
Scheduling and reminders
Books new patients, reschedules cancellations, and runs the reminder cadence. Fills gaps in the schedule the same day.
- New patient intake
- Recall visits
- Rescheduling
Patient phone calls
Answers incoming calls and handles insurance questions, appointment queries, and prescription refill requests.
- Inbound calls
- Prescription refills
- Follow-ups
EHR data entry
Enters visit notes, updates records, uploads referrals, and keeps your EHR clean. Trained on Athena, eClinicalWorks, DrChrono and others.
- Chart updates
- Referral entry
- Document uploads
Prior authorisation
Handles submissions, tracks approvals, and calls payers when things stall. Frees clinical staff from phone-tag purgatory.
- Payer calls
- Documentation
- Approval tracking
Insurance verification
Verifies eligibility and benefits before every appointment. The front desk gets clean data at check-in rather than surprises after.
- Coverage checks
- Copay lookups
- Benefits summary
Front desk overflow
When your in-office staff are drowning, the virtual assistant picks up the overflow. Every call gets answered.
- Message routing
- Overflow support
- After hours
What a virtual assistant would save your practice
Enter your staffing and see the side by side against hiring in house instead.
- Salary$6,400
- Benefits and taxes$1,600
- Workspace and tech$400
- Flat monthly rate$3,600
- Benefits and taxes$0
- Workspace and tech$0
What a typical Monday looks like
A real schedule from an active client, not a template. One assistant supporting a five-provider primary care practice.
- 8:00 AMMorning setup
Review the day's schedule, check for missing insurance verifications, flag anything needing prior auth.
- 9:00 AMPatient calls
Answer incoming calls, book new patients, handle rescheduling. Route clinical questions to nursing.
- 11:00 AMPrior auths
Submit two prior authorisations, follow up on three pending, call Aetna about an aging case.
- 12:30 PMLunch break
Off the phones. Coverage handed to the team lead for the half hour.
- 1:30 PMEHR entry
Enter morning visit notes into eClinicalWorks, upload referral letters, update patient demographics.
- 3:00 PMFollow-ups
Refill request calls, reminders for next-day gaps, no-show follow-up.
- 4:30 PMVerifications
Verify insurance eligibility for tomorrow's appointments. Flag any coverage gaps to the front desk.
- 5:30 PMEnd of day
Handoff notes to your office manager, log unfinished items, out until 8 AM tomorrow.
Your first virtual assistant, live in ten days
Not a hiring project that drags on. We assign, train, and drop them into your workflow so they are useful from day one.
- 1Day 1 to 2
Match and assign
We match a trained assistant to your specialty and workflow. You approve them before we go further.
- 2Day 3 to 5
Practice training
They shadow your team, learn your EHR, and get up to speed on how your practice actually runs.
- 3Day 6 to 9
Supervised work
They start on real tasks with a CureMed team lead reviewing everything before it goes out.
- 4Day 10
Fully live
They are part of your team. Same person every day, same shifts, same accountability.
Remote work with patient data has to be done right
Every assistant works from a controlled environment, with training, oversight, and legal protection in place.
HIPAA trained
Every assistant certified before day one
Secure environment
SOC 2 aligned workstations only
BAA signed
A business associate agreement with every client
Team lead oversight
Nothing goes out without review in month one
“Our CureMed VA feels like part of the team. Scheduling, insurance checks, and follow-ups are all handled before I even ask. It is the most impactful hire we never made.”
Billed across every specialty we cover
Coders who work your specialty daily, not generalists reading a manual. Same rate whichever one you are.
Frequently Asked Questions
CureMed's virtual medical assistants follow strict HIPAA procedures with ongoing supervision to protect patient data privacy and ensure secure handling of all medical information.
Yes, our virtual assistants verify patient benefits and handle prior authorizations before appointments, which minimizes claim denials and delays. This helps your practice receive payments faster and more accurately.
Yes, we ensure our VAs work alongside your current systems and workflows.
They are designed to keep your calendar full while reducing no-shows via smart scheduling management.
Our virtual assistants handle your time-consuming administrative tasks so that you can focus on your patients.
Ready to see what cleaner billing looks like for your practice?
CureMed's HIPAA-trained virtual assistants handle scheduling, patient calls, insurance verification, and documentation so your in-house team can keep up without burning out.